Support

Welcome! This guide will walk you through setting up and activating your new device.Unbox Your Device: Remove the device and any included accessories from the box.Power On: Connect the device to a ...

Restarting your device can resolve many common issues. Simply power it off, wait for 30 seconds, and turn it back on.A factory reset will erase all your custom settings (like your Wi-Fi name and pa...

If you're experiencing no service or slow internet speeds, try the following steps:Restart Your Device: Power the device off, wait 30 seconds, and then power it back on.Check Your Location: Move th...

The location of your device can significantly impact its performance. For the best signal, follow these tips:Place the device in a central location in your home or office.Position it as high as pos...

Firmware updates can provide new features and security improvements. You can typically check for and apply updates through the device's admin panel.Log in to your device's admin panel.Look for a 'F...

For questions about our coverage area or if you need assistance activating your device, our support team is available to help. We can verify coverage at your location and guide you through the acti...

You can manage your Wi-Fi network settings, such as the network name (SSID) and password, through the device's admin panel.Connect to your device's Wi-Fi network.Open a web browser and navigate to ...

If you've looked through our help articles and still can't find the answer you're looking for, our support team is here to help.Please provide as much detail as possible about the issue you're faci...

To check your internet speed, you can use a third-party speed testing website. For the most accurate results:Connect your computer directly to the device using an Ethernet cable, if possible.Discon...

You can typically check your data usage and view your signal strength from the device's admin panel.Connect to your device's Wi-Fi network and log in to the admin panel.Look for a 'Status', 'Dashbo...